By booking an appointment for your pooch you agree to the following terms and conditions.
Pricing:
- There are additional charges for matted or
overgrown coats. - There are additional charges for dogs with
behavioural problems.
Deposits:
- New customers and customers who haven’t returned
within a year and a half are required to pay a non-refundable deposit to secure
appointments. The remainder of your payment will be taken on the day of your
appointment. - Should you need to change your appointment we
require at least 24 hours’ notice in order to carry your deposit forward.
Cancellations:
- Please note we require 24 hours’ notice if you
wish to cancel or reschedule your appointment. - Appointments cancelled or rescheduled less than
24 hours before, will incur a 50% charge. - You can cancel appointments via telephone or
email.
Missed Appointments:
- Failing to attend an appointment without any notice will result in a 50% charge.
- Please note deposits paid are non-refundable.
- Late arrivals may be turned away and may incur a 50% charge.
- If your dog has to be sent home due to fleas it will be regarded as a missed appointment.
Collection time
- Upon dropping off your dog for grooming, you
will be given a pick-up time. It is important that you are on time to collect
your dog.